Privacy Policy

We take your privacy seriously, and we want you to know how we collect, use, share and protect your personal information.

This Privacy Policy tells you:

  • What information we collect
  • How we use that information
  • How we may share that information
  • How we protect your information
  • Your choices regarding your personal information

This Policy applies only to personal information that we collect on the website


Information You Give Us 
We do collect information that you enter on our Site. For example, information from you when you start a service contract, create an account, e-mail us with a question, write a review, or use any of our websites services.

The information we collect from you may include :

  • Your name
  • Your address
  • Your e-mail address
  • Your phone number
  • Vehicle information, such as model and fuel type.

Information From Other Sources 

We may receive information about you from third parties who help us update, expand and analyse our records, and improve our website experience. We don't use this information to identify you, it just reflects some of your activities on the Internet, like the web sites you have visited immediately before visiting our website or the links which directed you to the Site.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (where allowed) that enable a website to recognise your browser, capture and remember certain information.

We use cookies to help us understand and save your preferences for future visits to our website and compile data about Site traffic and Site interactions so that we can offer better website experiences in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can turn off all cookies by adjusting your browser settings accordingly. But if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

We do not allow third parties to collect identifiable information about you or your online activities at this site or across different sites over time by using cookies or by any other means. 

Your 'Do Not Track' Browser Setting
Carbon Clean Cardiff's website supports the Do Not Track (DNT) browser setting. This is a preference that you can set in your browser's settings to stop websites you visit collecting your personal information.

Log Files
The Site uses Internet Protocol (“IP”) addresses to administer the Site, track user movements, and analyse trends. We don't link up IP addresses to personal information. An Internet Service Provider ("ISP") usually assigns a random (dynamic 0IP address at the time of connection for LAN aka local area network, DSL, or cable modem users, a static IP address may be permanently assigned you. We sometimes record the IP addresses of visitors to the Site. While an IP address can show your ISP or geographical area, we can't determine your identity solely based upon this. Other web sites you visit have IP addresses, and we may collect the IP addresses of those web sites and their pages, but these IP addresses aren't associated with specific Internet users.


We use the information we collect to serve our customers and improve their experience at the Site. Some examples include:

  • Fulfilling orders and requests for products, services or information
  • Tracking and confirming online orders
  • Improving customer service
  • Marketing and advertising products and services
  • Conducting research and analysis
  • Managing your accounts
  • Communicating about special events, competitions, offers and surveys
  • Identifying you on our websiteite and tailoring messages and offers to you based on your interactions with us online
  • Facilitating interactions with others (Social Media) such as enabling you to email a link to a friend or post a link on Facebook
  • Continuously evaluating and improving our online user experience and Website

Offers & Competitions 

Occasionally our website requests information from users via an offer/competition. Participation in these offers or competitions is completely voluntary, you therefore have a choice whether or not to disclose any personal information to us. Information requested may include contact information (such as name and postal address) and demographic information (such as post code or age). Contact information would be used to notify the winners and award prizes.

Supplementation of Information
In order to tailor the website to our clients preference, we may combine information about the habits of users with similar information from our partners.

Data Retention
We retain your information for as long as your service is active or as needed to provide you services, transfer data back to the client, comply with our legal obligations, resolve disputes, and enforce our client contract agreements.


We do not sell or trade your personal information to third parties.

Sometimes we may be required (by law) to share personal information in response to a court order or other legal process, or as otherwise required by law. We may be obliged disclose account and other personal information when ordered, if disclosure is necessary to comply with the law or protect the rights, property, or safety of Carbon Clean Cardiff, its subsidiaries or affiliates, our users, or others.

Third party links 
Occasionally we may include or offer third-party products or services on our Site. These third-party sites have separate and independent privacy policies. We have no liability for the content or activities of any other websites.


We do not collect information from anyone under 16 years of age. Our websites, products and services are directed towards adults who are at least 16 years old or older. If you are under the age of 16, you are not authorised to use this Site.


All of our users' information is restricted on our servers. Only employees who specifically need the information to perform a task (for example, a customer service representative) are granted access to the information. All employees with access to personal information are kept up-to-date on our privacy policies. If a new policy is added, or an old one amended, these employees are notified and/or reminded about the importance Carbon Clean Cardiff places on privacy. Finally, the servers that we use to store personally identifiable information are completely secure with restricted access.



If you have any questions about Carbon Clean Cardiff's Privacy Policy, here's how to contact us:




Mailing Address: 
Dew Crescent, Ely, Cardiff CF55PB


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Our Address

Address: Dew Cres, Ely Cardiff CF55PB

Tel: 07796452772


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About us at Carbon Clean Cardiff

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